Terms of Service – Velauras

Effective Date: 1 January 2026

Welcome to Velauras.com. Velauras is an Indian brand offering handcrafted candles, aroma candles, gifting candles, and related lifestyle products. By accessing or using our website and services, you agree to the following Terms of Service.

1. General Terms

1.1 Eligibility

By accessing or using our services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian to use this website.

1.2 Changes to Terms

Velauras reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website after changes are made constitutes acceptance of the revised terms.

1.3 Accuracy of Information

We strive to ensure that all product descriptions, images, pricing, and availability information on Velauras.com are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders placed based on incorrect information.

2. Orders and Payments

2.1 Order Acceptance

• All orders are subject to acceptance and product availability.

• We reserve the right to cancel any order at our discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.

2.2 Pricing and Payment

• All prices are displayed in INR (Indian Rupees) unless stated otherwise.

• Payments must be completed at checkout using the payment methods available on the website.

2.3 Customs and Taxes (International Orders)

For international orders, customers are solely responsible for any customs duties, import taxes, or additional charges imposed by the destination country.

2.4 Order Modifications and Cancellations

Once an order is placed, modifications or cancellations are permitted only as per our Cancellation / Return Policy.

3. Shipping and Delivery

3.1 Shipping Policy

Estimated delivery timelines and shipping conditions are outlined in our Shipping Policy available on the website.

3.2 Delayed Deliveries

Velauras is not responsible for delivery delays caused by external factors such as courier partner issues, weather conditions, festivals, or customs clearance.

3.3 Shipment Tracking

Once an order is shipped, customers will receive a tracking number. Tracking details may take up to 24 hours to become active.

4. Returns, Refunds, and Replacements

4.1 Eligibility

Returns, refunds, and replacements are subject to the terms outlined in our Return & Refund Policy.

4.2 Proof of Damage or Defect

For damaged, defective, or incorrect items, customers must provide a clear and unedited unboxing video as proof to raise a claim.

5. Intellectual Property

All content on Velauras.com, including but not limited to text, images, product designs, logos, candle concepts, graphics, and branding materials, is the intellectual property of Velauras. Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

6. User Responsibilities

6.1 Prohibited Activities

Users must not:

• Use the website for any unlawful purpose

• Upload or distribute viruses, malware, or harmful code

• Engage in fraudulent activities, misrepresentation, or misuse of the website

6.2 Account Security

Users are responsible for maintaining the confidentiality of their account information and for all activities conducted under their account.

7. Limitation of Liability

Velauras shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of the website or products

• Losses or delays caused by third-party courier or logistics partners

Our total liability, if any, shall be limited to the amount paid by the customer for the specific order.

8. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

9. Contact Information

For any questions regarding these Terms of Service, please contact us at:

📧 Email: velauras.info@gmail.com

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