We dispatch orders as early as possible while ensuring safe packaging for fragile candle products.

Domestic Shipping (India):

• Metro & Tier-1 Cities: 4–6 business days

• Other Cities (PAN India): 6–9 business days Delivery timelines may vary due to courier delays, festivals, or unforeseen logistics issues.

2. Order Processing Time

• Orders are usually processed and packed within 1–2 business days after payment confirmation.

• During sale days or high-volume periods, processing may take an extra 1 day due to fragile packaging requirements.

3. Shipping Charges

Shipping charges are calculated at checkout based on:
✔ Delivery location
✔ Order weight
✔ Packaging type (especially for glass jar candles)Free shipping offers may apply during promotions.

4. Shipment Tracking

Once dispatched, customers receive a tracking link via Email/SMS.

• Tracking may take up to 24 hours to activate after dispatch.

• Customers can track their order anytime via the provided link.

5. Logistics Delays

Velauras is not responsible for delays caused by courier or third-party services, including:

• Weather or natural disruptions

• Transport strikes

• Courier network load

• Public holidays

• Regional restrictions

Refunds or cancellations will not be accepted for delays beyond our control.

6. Failed Deliveries & Wrong Address

To avoid failed deliveries:

✔ Ensure the address, phone number & pin code are correct at checkout.

If the courier attempts delivery but fails due to:
– incorrect address
– customer unavailable
– incorrect number

Reshipment charges, including RTO (Return to Origin) fees, will apply.

7. Lost or Damaged Shipments

If your order arrives damaged, broken, melted, leaking or missing:

Please contact us immediately at:

velaura.info@gmail.com, 9315351052

For damage claims:
✔ An unedited unboxing video recorded from start to end is required.
✔ Claims must be submitted within 48 hours of delivery.

Without proof video, replacements cannot be processed.

8. Fragile Product Safety

All jar candles are shipped in secure packaging with:
✔ Bubble wrap
✔ Fragile marking
✔ Double-layer box protection

Despite all precautions, damage due to courier mishandling must be verified with video proof.